KitchenAid 30-Inch 5 Burner Gas Double Oven Convection Range

I have eagerly awaited the arrival of this range for about 6 months. Was so looking forward to having five burners to cook on. Now I have only two burners that will actually cook anything. I left about two cups of water in a small pan on the back burner for 20 minutes on high and it would not boil. However it does heat up the house so that the air conditioner stays on because it is a minimum of 2 degrees hotter in the house when cooking one pan to boil water and the other to cook eggs. I hate to see what the temp would be if cooking and actual meal. The way the stove is made the heat is spread out into the house instead of being directed on to the bottom of the pans.. It also heats up the handles on my pans that have never gotten hot before and has burnt a couple of them. The black finish on the stove top is not easy to clean and some spots I can not get cleaned. I had to have the installers come back out to raise the stove up because it burnt my counter top. Now the oven is as high as it will go and the side of the stove top gets so hot when cooking you can not touch the edge of it or you will get burnt. This is against my wooden cabinets and counter tops. I am afraid that it is going to burn my house down. The sides of the oven when using it do the same thing. Also the grates on the top are not each to remove to clean, if your not careful you could scratch the finish on the top, not to mention they are very ruff on the bottoms of the pans. This range will be going back , however I have now be told that there is probably going to be a restocking fee. The repair guy came today and the range is working as it should. This oven should not be used in any household unless you don't mind the risk of burning your house down. They have also ordered two new Bake Burner Covers for both ovens, because the finish is chipping off on the edges. I have lived in this house for 29 years and this is my third range and I have never had these issues before.